What’s the difference between the Super Deal offers and the standard plans? Will the renewal price increase?
The Super Deal zone features limited time offers on premium route instances (CN2 GIA / optimized bandwidth) – delivering lower latency and higher stability, with renewal guaranteed at the same promotional price. The standard plans are categorized by use case: Starter, Enterprise, Performance, and Lightweight Cloud – covering a broad range of general purpose workloads. Their renewal pricing remains identical to the initial term for the same billing cycle.
How do CN2 GIA and optimized bandwidth benefit my business?
CN2 GIA is a premium China bound route – ideal for services targeting mainland Chinese users. Optimized bandwidth is fine tuned for Japan and the broader Asia Pacific region, perfect for gaming acceleration, real time streaming, and latency sensitive applications. Both options reduce latency by over 30% compared to standard BGP lines and come with dedicated QoS prioritization to ensure consistent performance.
Can I upgrade my instance (CPU, RAM, or bandwidth) after purchase?
Yes. All cloud servers (including Super Deal plans) support on demand scaling – CPU, memory, and bandwidth can be adjusted with one click in the console. Upgrades take effect immediately with zero downtime, so your business runs uninterrupted.
What level of technical support and SLA do you provide?
We offer 24/7 bilingual (Chinese/English) technical support via ticket, live chat, and email. All cloud and bare metal services are backed by a 99.9% network uptime SLA – if we fail to meet the guarantee, compensation will be issued per our service agreement.
Which operating systems are supported? Can I bring my own image?
We offer official images for major Linux distributions (Ubuntu, CentOS, Debian, AlmaLinux) and Windows Server (2019/2022) – deploy with one click. You may also upload custom ISOs or use your own private images (available via the console or support ticket).
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