Testing a server's performance before purchasing is the most direct and effective way to minimize the risks associated with selection. Support for trials varies significantly among service providers; some offer only a test IP address, while others provide no trial options at all. Jtti offers a relatively clear trial policy. Below is a detailed explanation covering four key aspects: trial support, renewal rules, paid trials, and refund conditions.

Trial Support for Cloud Servers and Dedicated Servers

Cloud servers do not support formal trial applications; instead, Jtti provides a test IP address. You can use this test IP to evaluate the server's actual performance, network route quality, and bandwidth stability to determine if it meets your business needs before committing to long-term use. Alternatively, you can simply purchase a monthly plan to test the service and renew for a longer term if you are satisfied. The following are the test IPs for Jtti's various products:

US Cloud Server: 177.3.40.254

Hong Kong Cloud Server (CN2): 177.4.8.254

Hong Kong Cloud Server (International Bandwidth): 177.4.12.254

Singapore Cloud Server: 177.5.76.254

Japan Lightweight Cloud Server: 142.248.139.254

Hong Kong Lightweight Cloud Server (Optimized for Return to China): 177.201.230.254

Hong Kong Lightweight Cloud Server (International Bandwidth): 177.4.12.254

US Server IP: 177.2.176.254

US High-DDoS-Protection Server IP: 177.5.48.254

Hong Kong Server: 177.4.3.254

Hong Kong High-DDoS-Protection Server: 177.4.38.254

Hong Kong International-Only Server: 177.4.15.254

Hong Kong Server (Optimized for Return to China): 177.201.239.254

Singapore Server: 177.5.77.254

Singapore High-DDoS-Protection Server: 177.5.79.254

Physical servers are available for trial. Jtti accepts trial applications for its physical server product line, allowing users to verify hardware specifications, network connectivity, and actual throughput capabilities before purchasing. For enterprise-level users requiring fully dedicated physical resources, a trial is an essential step in evaluating whether a dedicated server meets their business workload requirements.

To apply for a trial, users can submit a request via the customer service team or the ticketing system on Jtti's official website, specifying the desired data center node, configuration specifications, and intended use. Jtti offers Chinese-language ticket support, ensuring no language barriers for domestic users, with ticket response times typically within a few hours.

Payment and renewal rules during the trial period

Generally, the trial itself does not incur additional costs. Jtti’s free trial option generally requires no upfront payment. If you decide to make a formal purchase during the trial period, usage during the trial does not incur a separate charge.

Renewals benefit from a "lifetime recurring discount" policy. This is a highly competitive pricing strategy for Jtti amidst the 2026 price adjustment cycle. The discounted price secured at the initial purchase remains unchanged for subsequent renewals within the same billing cycle. Take the Hong Kong CN2 cloud server as an example: the 1-core/1GB plan costs $49.86 annually, averaging $4.16 per month. If a user purchases at the discounted rate during a promotion, the annual renewal price remains $49.86; it does not revert to the original price due to market increases or the end of the promotional period.

The choice of renewal cycle affects the price. The "same-cycle renewal" condition for the lifetime recurring discount means that the renewal must use the same billing cycle as the initial purchase. If the initial purchase was annual, renewing annually maintains the same price. Switching from annual to monthly billing results in the standard monthly rate, forfeiting the annual discount. Consequently, the billing cycle selected at the initial purchase effectively locks in the cost structure for future renewals.

For projects requiring long-term operation, the real value of this policy lies in cost predictability. At a time when major service providers face pressure to raise prices, locking in a renewal rate that does not increase ensures that server costs remain fully controllable for the next one to two years.

Can I get a refund if I am not satisfied with the trial?

The refund window is within three days of payment. Jtti’s standard refund policy stipulates that refund requests—including those for special circumstances—must be submitted within three days of payment; requests made after this period are not accepted. If the trial takes place after a formal purchase, the refund window begins on the date payment is completed.

Please note the prerequisites for refunds. Refunds are not supported for issues unrelated to the product itself, and account top-up balances are non-refundable. Products such as dedicated servers, domain names, and SSL certificates are generally excluded from the standard refund policy. Furthermore, instances involving the suspension or termination of services due to product/service misuse or violations of the Terms of Service are ineligible for refunds.

A separate refund channel exists for issues caused by service malfunctions. Users are entitled to request a refund if a product issue falls within the scope of Jtti’s Terms of Service and the technical support team fails to resolve it within 72 hours. This channel operates independently of the 3-day payment window; instead, it is triggered by the issue remaining unresolved.

There are two methods for receiving refunds. Once approved, funds are typically credited back to the Jtti account balance within 72 hours; refunds to the original payment method generally take 10 to 15 business days. Account balance refunds are faster and suitable for users planning to continue using Jtti services, whereas refunds to the original payment method are better for users who do not intend to continue using the service and wish to withdraw their funds.

Promotional models may be ineligible for refunds. Certain limited-time offers or flash-sale models are marked as non-refundable on the purchase page. If you are interested in a promotional model, it is recommended to verify its performance via the trial option before paying; placing an order only after confirming it meets your needs helps avoid unnecessary complications arising from refund restrictions.

Advice on Trial vs. Purchase Decisions

Trials serve to verify performance, while refunds act as a safety net after testing. The interplay between the two determines your actual decision-making cost.

Prioritize using the trial period rather than relying on the refund window. Trials allow you to verify whether a server meets your business requirements without making a payment. Recommended tests include: using MTR to check if return routing utilizes optimized paths; using iperf3 to test actual bandwidth throughput during evening peak hours; and using fio or YABS to test disk I/O performance. Such data provides a more accurate reflection of a server's suitability for your business scenario than a subjective "feeling" of speed.

If a trial cannot cover all scenarios, use the refund window for supplementary verification. Certain business scenarios—such as high-concurrency stress testing or long-term stability monitoring—may require a production environment for a comprehensive assessment. In such cases, the 3-day refund window offers an option for a "reversible purchase." However, please note that the refund window is limited to three days and is subject to specific policy conditions; it is not intended to serve as a long-term "free trial period."

For physical server trials, it is advisable to plan your testing strategy in advance. Trial periods for physical servers are particularly valuable because evaluating hardware configurations relies more heavily on actual workloads compared to cloud servers. Before applying for a trial, define the specific metrics you wish to test—such as single-core and multi-core CPU performance, memory bandwidth, disk array IOPS and throughput, and actual usable network bandwidth. Approaching the trial with a clear testing plan is far more efficient than simply running the server aimlessly for a few days to see how it performs.

Summary

Jtti offers test IPs for cloud servers and trial support for physical servers, allowing users to verify performance before making a purchase. Renewal pricing features a lifetime recurring discount, meaning the initial purchase price matches the renewal price—avoiding the common industry practice of offering a low price for the first year only to double it thereafter. The standard refund window is three days post-payment, with a separate refund channel available for product-related issues that remain unresolved within 72 hours. Promotional models may be ineligible for refunds, so it is recommended to try the service before buying.

The trial is a means to an end; the ultimate goal is selecting the right configuration. Whether opting for a free trial or a formal purchase, the priority is to thoroughly verify server performance and make a decision that aligns with your business requirements.